TERMS & CONDITIONS
The following definitions apply:
These Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
“Company” means X Club Limited, 123 Westbourne Grove, London, W2 4UP. Also referred to as ‘X-Club’.
“Member” means any person that has completed and submitted the online registration form (the “Registration Form”) through our booking software, and partner software.
“Studio” means X-Club, 123 Westbourne Grove, London, W2 4UP
“Services” means all classes, 1:1 and Drop-in-Gym session in Studio and online or on demand classes.
“Drop-in-Gym” means the designated Gym area which includes space for 1:1 sessions.
“User” anyone using the Company’s Website & App, who is 18 years of age and over.
“Terms and Conditions” means these Terms and Conditions.
“Website” means www.xclubs.co.uk and any sub-domains of this Website, and the Mindbody App.
References in these Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.
These Terms and Conditions together with the Company’s Privacy Policy & Liability Waiver shall constitute the entire agreement between the Company and the User and or Member in relation to the use of the Company’s Website and the Company’s Studio.
If a provision of these Terms and Conditions is determined by any court or other competent authority to be unlawful and /or unenforceable, the other provisions will continue in effect.
The Company reserves the right to amend and update the Terms and Conditions from time to time which it may consider necessary or desirable for the operation of the Studio and the experience of members. Any such changes will be published on our website. If we do not hear from you, we will deem that you have accepted our policies.
X-Club reserves the right to amend these Terms and Conditions at any time.
GENERAL: USE OF STUDIO
Members are required to give written notice to the Company of any change of address. Failing such notice, all communications will be assumed to have been received by the Member within five days of mailing to the last address notified to the Company. The Company reserves the right to refuse admission to the Studio. The Company may assign the benefit of the Registration Process and a Member’s membership to a third party at any time without notice to the Member. A person who is not a party to the Registration Process has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Process. The Company may, if a Member so wishes, communicate with the Member by electronic mail (“email”). By providing an email address to the Company the Member consents to receiving email communications from the Company, including notices pursuant to these Terms and Conditions. The Member also accepts the risk that email may not be a secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Member by email. Members must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Members. Any marketing, educational or other materials of any nature whatsoever produced by the Company in connection with the Studio and which are made available to Members at the Studio will at all times remain the property of the Company and will be subject to the Company’s copyright. Maintenance of the Studio: The Studio may be temporarily closed for periods of up to 4 weeks each year for maintenance purposes. If this period is required, we will have the right to use one of your 2 freeze entitlements per year.
MEMBERSHIP
To become a Member, a registration form needs to be completed and submitted by a person and accepted by the Company. “Registration Process”. By completing and submitting the registration form the User agrees to these Terms and Conditions, which are also attached to the registration form. X-Club have sole discretion to accept or reject any registration as a Member of the Company. Any Member who is in breach of these Terms and Conditions, behaviour policy or COVID policy may be expelled from the studio at the sole discretion of X-Club. All guests must become a Member before commencing any services via www.xclubs.co.uk or by registering on the X-Club mobile application. Members must be a minimum of 18 years of age. Individuals aged 16 and 17 are permitted to become Members subject to express written consent from a parent or guardian and are permitted to attend sessions if (a) they accompanied by a parent or guardian and (b) it is believed that it is safe and beneficial for them to attend.
SCHEDULES & OPENING HOURS
Schedules are published at www.xclubs.co.uk. Schedules may vary through the seasons and are subject to change. Opening hours are published at www.xclubs.co.uk
PAYMENT TERMS
A Member may not attend any class, Drop-in-Gym session or 1:1, online or in Studio without first booking and paying for Services. All payments for Services and gift certificates in any amount are non-refundable unless otherwise stated in these Terms and Conditions.
X-club INTRODUCTORY OFFERS
Class intro offer: valid for 2 weeks from the date of purchase for new Members
Includes: 3 classes and access to on demand classes. Check the Website for the current offer.
Wellness intro offer: valid for 4 weeks from the date of purchase for new Members
3 classes, 1x30 minute 1:1 (can be used for 1:1 Reformer Pilates, 1:1 mat Pilates, Personal Training), 1 Drop-in-Gym session and access to on demand classes
Introductory offers can only be used by the new Member for whom the account is purchased from, and Services cannot be transferred to other Members or new Members. New Members purchasing the Class intro offer can upgrade to the wellness intro offer during the 2 weeks expiry period from purchase only. New guests purchasing the Wellness intro offer are not eligible to purchase the Class intro offer.
OTHER X-club SERVICES
1:1 Sessions / 2:1 Sessions & Group Personal Training:
1 Session: valid for 2 weeks from the date of purchase
10 sessions: Valid for 2 months from the date of purchase
20 sessions: Valid for 4 months from the date of purchase
30 sessions: Valid for 6 months from the date of purchase
Single Class:
1 Single Class: valid for 1-week from the date of purchase
£35. New Members purchasing a Single Class can upgrade to an intro offer or membership during the 1-week expiry period from purchase only.
Pre and Post Natal Modification 1:1:
1 Single Class: valid for 1-week from the date of purchase
£45. New Members purchasing a Single Class can upgrade to a 1:1 pack during the 1-week expiry period from purchase only.
HEALTH, WELLBEING AND FITNESS
By agreeing to these Terms and Conditions Members hereby confirm that they have no health problems which may affect their participation or cause harm to personal health & wellbeing in any classes or 1:1 sessions at the Studio. It is the Member’s sole responsibility to notify the Studio before attending any class, Drop-in-Gym session or 1:1 session of any affliction or circumstances affecting their health which may be exacerbated through continued use of the Studio and/or which may have arisen or worsened since their last session at the Studio (if any). Members are advised not to undertake strenuous physical activity without first seeking medical advice if they have concerns over their personal physical condition and wellbeing. Members with low/high blood pressure and/or cardiac irregularities should not attend class. If there is any doubt, the Member should consult their doctor. Pregnant members must read and agree to the Pregnancy (Pre and Post Natal) terms included in these Terms and Conditions. The Company reserves the right to refuse access to any Member if, at its sole discretion, it considers that the health of the individual concerned may be endangered by the use of Studio facilities. Members are required to follow the direction given by the instructors & health & fitness professionals whilst participating. Members shall not be allowed to attend any session if they do not comply with the behaviour policy. Members who suffer an accident or injury on the Company’s premises must report the accident or injury and the circumstances in which it occurred immediately following the accident or injury to a staff member at the Studio.
PREGNANCY (PRE & POST NATAL)
Members may attend our classes pre and post pregnancy under the following circumstances. Members must first be cleared by a doctor or medical professional to exercise and provide to the company a doctors note (or wait 6 weeks post pregnancy). Members must attend a 30 min 1:1 session with a pre and post-natal member of staff to ensure they are aware of modifications they must take responsibility for during a group session. Members can attend classes and 1:1 sessions in the Studio up until the end of the 2nd trimester. Following the 2nd trimester only 1:1 session can commence. If the member experiences discomfort, sickness, pain or excessive fatigue during sessions, they must stop immediately and notify a member of staff and following contact their allocated doctor or medical professional. Members understand that all instructors and staff at the company do not take any liability or responsibility regarding the members’ medical conditions by delivering services. Members understand that there is increased risk of injury or harm during and after pregnancy and hereby release, indemnify and hold harmless The Company and all associated staff of any injury, harm, costs, claims or demands relating to their pregnancy, now or in the future.
MANAGEMENT OF THE STUDIO
The Company reserves the right to make alterations to the sessions, instructors and/or equipment, as well as to those ancillary facilities (e.g. showers), provided to Members, without notice, and in its absolute discretion and the Company will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion. The Company cannot be held responsible for any particular session, teacher and/or item of Pilates equipment not being available for whatever reason. It is the Member’s responsibility to ensure that he is capable of undergoing a routine of exercises provided by any exercise programme which he follows or class which he attends.
MEMBER LIABILITY
All members must agree and sign the Liability Waiver before participating in any activity or service provided by The Company.
USE OF FACILITIES
A Member is entitled to use the Studio’s facilities provided always that the Studio may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or the Company.
Children under the age of 16 may only attend private classes accompanied by a parent or guardian adult. Children over the age of seven may not enter changing rooms or other areas reserved for the opposite sex, regardless of whether they are accompanied by an adult. Members are allowed to use the Studio’s property (including toiletries, hairdryers etc. where available) provided as a courtesy to its Members when attending sessions at the Studio only. The removal of any Studio’s property from their premises may result in the termination of the Member’s membership and legal action. Members are allowed to use mobile phones, but they should be put on silent during the class. No photos or videos are allowed to be taken of the Studio, staff or other members without their prior consent and the consent of the Company. The studio is considered a Members only facility. Therefore non-members are not allowed to use any area of the studio unless on a scheduled tour or brief pick up.
PERSONAL BELONGINGS
Personal belongings are brought onto the Studio premises at the Member’s own risk and the Company does not accept liability for any loss or damage whatsoever to such items.
DRESS
All Members must wear socks or grip socks in our studio area for health and safety
Trainers or equivalent appropriate sports shoes must be work on the cardio and strength equipment in the drop in gym. Ensure you are wearing activewear that is flexible and comfortable to perform exercises safely.
HEALTH & SAFETY
Please refer to the section above for the correct information on dress in reference to health and safety. No glass or food is permitted in the changing rooms, Drop-in-Gym, therapy rooms or studio unless authorised by a member of staff. With the exception of guide dogs, no pets are permitted anywhere in the Studio. Members must not walk round in bare foot if suffering from a contagious foot complaint. Members must make themselves aware of fire exits during their first visit and comply with all safety information provided in the Studio. We have a late policy, whereby you will not be permitted to enter a class if you are more than 5 minutes late, as this significantly increases the risk of injury.
WEBSITE TERMS OF USE
By using the Company’s Website, the User accepts these Terms and Conditions in full.
The User must not use the Website in any way or take action to cause damage to the Website or impairment of the performance, availability and accessibility of the Website.
The Company does not warrant or represent the completeness or accuracy of the information published on their Website and or that the material on their Website is up to date. The Company reserves the right to discontinue or alter any or all of their Website at any time in their sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these Terms and Conditions, the User will not be entitled to any compensation or other payment upon the discontinuance or alteration of the Website. Content of the website is protected by Trademarks, database rights and intellectual property rights. You must not store electronic copies of any of the content on the Website without permission of the owner. You may only use the website for your own personal, non-commercial use only. If you do not agree to these Terms and Conditions, you should stop using the Website immediately.
INTELLECTUAL PROPERTY
All content including; on the Website, but not limited to, text, graphic, logos, icons, images, sound, video clips, data compilations, page layout, underlying code and software is the property of the Company or other relevant third parties. By continuing to use the Website the User acknowledge that such material is protected by applicable English Law and International Intellectual Property law. The User is not entitled to reproduce, copy, distribute, store or in any fashion re-use material from the Website unless given permission to do so by the Company.
LINKS TO THIRD PARTY’S WEBSITE
The Company’s Website may include links to third party’s website in order to provide the User/Member with useful information however the Company will not be responsible for the any content of such websites and pages or for anything provided by such third party’s website.
MEMBERSHIP CONTRACT TERMS & CONDITIONS
Renewal: We will debit your credit card on file every month until you terminate this contract in writing as outlined below. Commitment: 3 months minimum and rolling thereafter. *The Annual is a 1-year commitment paid upfront. Late cancellations/no-shows: Our standard booking policy applies for late cancel/no show fees of £15 for every missed class that is cancelled outside the early cancellation timeframe (please see full booking policy). Please refer to the booking policy. Location: Your classes can be used at X-Club, 123 Westbourne Grove, W2 4UP. Start date: The date of signing your contract, unless you have chosen an alternate date. Payment date: Same as your start date
Termination: You must email info@xclubs.co.uk with a minimum of 7 business days’ notice prior to your next payment date, to terminate this contract otherwise you will be charged the following month. Suspensions: Members may suspend their membership for a maximum period of 4 weeks at a time and shall pay an administrative charge of £15 when they execute this right. Payment must be made in full before the suspension period starts. Notice must be in made writing to the Studio within a minimum 5-days advanced notice of next scheduled membership payment. Refunds: Monthly payments are non-refundable regardless of use, and we cannot prorate your monthly payment. Additional Classes: Additional classes can be purchased for each membership (excluding intro offers) at the class rate of their membership. Drop-in-Gym: Drop-in-Gym sessions allow for solo use of the gym and are subject to our Drop-in-Gym Terms of Use. Sessions must be booked in advance via our booking software. Sessions are subject to availability. Cooling off period: You will have a cooling off period of 7 days once a membership has begun (intro offers are not subject to a cooling off period). Membership freeze: You are able to freeze all memberships twice with-in 1 year period, for up to 1 month at a time. Freezing a contract during the initial 3-month term will result in an extension by the number of months frozen. Memberships are non-transferable and exclude refunds. Authorisation: By starting any of our membership options, you authorise The Company to charge your credit or debit card and agree to these Terms & Conditions, Cookie, and Privacy Policies.
WELLNESS 10
£419/month
Classes: 10/month
Drop-in-Gym sessions: 8/month
Access to on Demand Classes included.
1:1 sessions: 2/month (1 hour sessions)
1:1 sessions can be used to book 1:1 Reformer, 1:1 Mat Pilates, Personal Training, Online Nutrition consultations, Massage or Physiotherapy.
1:1 sessions are subject to staff availability and cannot be rolled over to future months.
Classes & Services are added each month and expire at the end of month. They cannot be rolled over.
WELLNESS 8
£305/month
Classes: 8/month
Drop-in-Gym sessions: 4/month
Access to on Demand Classes included.
1:1 sessions: 1/month (1 hour session)
1:1 sessions can be used to book 1:1 Reformer, 1:1 Mat Pilates, Personal Training, Online Nutrition consultations, Massage or Physiotherapy.
1:1 sessions are subject to staff availability and cannot be rolled over to future months.
Classes & Services are added each month and expire at the end of month. They cannot be rolled over.
WELLNESS 4
£175/month
Classes: 4/month
Drop-in-Gym sessions: 2/month
Access to on Demand Classes included.
1:1 sessions: 1/month (30 minute session)
1:1 sessions can be used to book 1:1 Reformer, 1:1 Mat Pilates, Personal Training, Online Nutrition consultations, Massage or Physiotherapy.
1:1 sessions are subject to staff availability and cannot be rolled over to future months.
Classes & Services are added each month and expire at the end of month. They cannot be rolled over.
10 CLASS MEMBERSHIP
£230/month
Classes: 10/month
Drop-in-Gym sessions: 4/month
Access to on Demand Classes included.
10 classes are added each month and expire at the end of month. They cannot be rolled over.
8 CLASS MEMBERSHIP
£192/month
Classes: 8/month
Drop-in-Gym sessions: 2/month
Access to on Demand Classes included.
8 classes are added each month and expire at the end of month. They cannot be rolled over.
4 CLASS MEMBERSHIP
£99/month
Classes: 4/month
Drop-in-Gym sessions: 1/month
Access to on Demand Classes included.
4 classes are added each month and expire at the end of month. They cannot be rolled over.
THE ANNUAL MEMBERSHIP
Price: £4000 paid upfront
Commitment: 1 year
Classes: 16/month
Drop-in-Gym sessions: 4/month
Access to on demand classes included.
Classes are added monthly. They cannot be rolled over.
PRIVACY POLICY
You will find information here regarding the use of your personal data. We record your name, postal and email addresses, telephone number and contact preferences when you register as a Member on our website or leave your details in our studio. We use the information that you provide or that we collect in line with this Privacy Policy and our Website Terms of Use on the basis of our legitimate business interests unless otherwise stated. We use your contact details to respond to your enquiries or manage your bookings and to let you know about our products and services which may be of interest (including through the use of email, phone and text if you have agreed to receive this information from us electronically). We share your contact details and preferences with mailing houses, our marketing agencies, systems providers and other distributors for the distribution of information to you. We share contact and identification details with our media agents, search engine providers and social media platforms so that we can tailor our communications to the right audience. We may share your data with anyone to whom we transfer or may transfer our rights and duties under our agreement with you, if we have a duty to do so or if the law allows us to do so. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. We share data with third parties who will help process or administer our services or who will provide advice and take action in relation to the collection of debts. From time-to-time your details may be given to us by a friend or family member in reference to a refer a friend scheme for which you may opt-out of communication if this is not of personal interest. Personal Health and Fitness information will be required for use of our services including: Medical, health & fitness complaints, nutritional records, medical records, allergies and family medical history. When you register with us, your device’s MAC address and IP address is recorded. If you use our mobile application we record your usage data and location (if your device settings allow). We may capture your image on CCTV when you visit our studio. If you use our website we record information about the URL you came from, your device’s IP address, your browser type and information about where your device is located. We keep a record of all the classes, bookings and purchases you have made. Along with personal details relevant to your attendances and future bookings. If you contact us we may keep a record of that correspondence and any comments and responses you submit via surveys and our feedback system. If you use the live chat feature on our Website, we record your messages. If you are involved in an accident, we record this information and ask that any accident is reported immediately to a Studio coordinator or manager. We keep details of your membership and fees for you and others linked to your membership and the payments you make to us. If you pay for Services, we keep a record of your card details. If your membership is connected to your employer they will give us personal details and details of your employment. You are able to opt-out of communication if our services are not of personal interest to you. We may make available to our members some services which are provided by other companies. In each case, they are responsible for telling you about any personal data which they collect. Examples include Peloton & Mindbody. When you provide feedback to us, we retain this information to improve our services and upskill our staff. We value your privacy and do not sell your information to any third parties under any circumstances. We may give information about you to the following third parties, who may use it for the same purposes as us and also as set out below, examples include: Mindbody & Peloton. We share data with our agents, contractors and employees in the country where you are a member to administer your membership, your account, and any products and services provided to you now or in the future. We share your card and bank details with our secure payment providers to process card transactions and direct debit payments. We keep the information that you provide or that we collect only for as long as we need to in line with the reason it was collected. CCTV recordings may be deleted, but are retained in connection with an investigation, in which case we keep them until after the investigation is concluded. You have the right to make a request for a copy of the personal data that we keep about you or to correct the details that we hold about you. We will respond within one month. If you would like to know what personal information we hold about you, or would like us to correct the details we hold about you, you should write to the address below or email info@xclubs.co.uk , enclosing proof of your identity (such as a copy of your passport or driving licence) and asking to see your personal information or asking us to correct the relevant information. You will have to give us enough information so we can identify the personal information you have asked to see or have corrected. We do not have to respond to your request until you have given us the information we need and will respond with-in 1 month of receipt in writing. This does not include processing which is in line with these Terms and Conditions of Membership, for example payment processing. If we believe we have a legitimate reason for processing your personal information including for the defence of any legal claims we may decline your request.
UPDATING YOUR MARKETING PREFERENCES
We may use your personal information to provide you with marketing information about our products and services such as newsletters, product updates, surveys, company announcements and invites to events that will be of interest to you.
You can opt out of receiving marketing messages at any time by following the unsubscribe links located within any electronic communication from us. You can also contact us by phone or email using the contact details on our website www.xclubs.co.uk . Please note that, even if you opt out of receiving marketing messages, we may still send you service-related communications where necessary.
LIABILITY WAIVER
The advice provided by our instructors and staff at no time constitutes medical advice in substitute for the advice provided by a medical professional. The Company accepts no liability for loss or damage to property of Members. I understand, and I am aware that exercise can be a potentially hazardous activity. I also understand that fitness activities involve risk of injury and the Studio provides forms of supervised and unsupervised exercise provisions for which I am responsible to take my own precautions and accept the risks hereafter. I am voluntarily participating in these activities and using equipment and machinery with knowledge of the dangers involved. I understand that this liability waiver discharges The Company from any liability with respect to bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received. This liability waiver and release extends to all owners, directors, partners and employees.
MEDICAL CLEARANCE
We recommend you consult with a physician before starting this or any exercise program. If you experience any pain, dizziness or discomfort during the course of the program, stop exercising immediately and seek medical attention.
Pre-natal and post-natal clients must consult with their physician and have received a written clearance to perform physical exercise. Pre and post-natal clients understand that the instructors are not responsible for the intensity of their participation and that participating in any exercise program or Service while pregnant, may increase the risk of injury to themselves and, if applicable to their unborn child. Members hereby personally accept any and all risks associated with participating in any activities, programs, appointments or classes in studio and online provided by The Company.
DROP-IN-GYM DECLARATION
We ask that you make your own decisions about the type and extent of exercise programme you wish to follow when using the Drop-in-Gym. Upon gaining access to the Drop-in-Gym and during your time as a member we ask you declare that:
a) I accept that I must take the time to familiarise myself with the instructions displayed on the fitness equipment regarding the safe use of the equipment. If I decide that I require any assistance in the use of the fitness equipment I will ensure that I
make an appointment with a qualified trainer who will assist me to use the fitness equipment safely and effectively.
b) I have considered my own personal fitness & wellbeing and the exercises I will commence within my own abilities taking account of any disabilities which I may have.
c) I accept that I must ensure I am continuously evaluating my abilities and progressing with exercises and programmes at a rate safe for my current fitness & wellbeing level.
d) I accept that The Company and its staff are not responsible for the health and safety of solo gym sessions, and that it is my personal responsibility to stop exercising if I feel ill or require assistance.
e) I will decide if I have a medical condition that requires advice from my own medical advisor before embarking on an exercise programme in the Drop-in-Gym.
f) I am responsible to inform The Company if my fitness and medical circumstances change in relation to seeking assistance.
Cleanliness It is your responsibility to wipe down the equipment and re-rack any weights used. You are hereby required to use the safety features of the equipment. If you are unsure how to use a machine, you should not use it until you have obtained instructions from the staff. You are responsible for familiarising yourself with the safety and security systems
Members must read all health and safety notices displayed in the Studio and always comply with their recommendations. In particular you must observe all instructions regarding the safe and proper use of each item of fitness equipment in the Studio, recognising that at times the Drop-in-Gym you will be unsupervised and that at such times you should not use any item of fitness equipment with which you are not familiar or in respect of which you have not previously received induction training from a qualified member of staff.
THE COMPANY POLICIES
COOKIE POLICY
When you visit our website or mobile application, we may send you a cookie. A cookie is a small file that can be placed on your computer's hard disk or mobile device for record keeping purposes and we may use them to do a number of things: Cookies help us to recognise you when you next visit one of our websites and note the advertisements displayed to you. This allows us to tailor the advertisements we provide to your preferences. We may use the services of third-party ad servers for this purpose.
Cookies may be used to compile anonymous statistics related to the take up or use of Services, or to patterns of browsing. If you do not wish to use cookies, you may de-activate cookies in your web-browser or reject the creation of cookies. You may wish to seek technical assistance from your browser provider if you do not know how to do this.
We may update this Privacy Policy at any time. Any such changes will be posted on our Website. If you continue to use our Services after we have changed this Privacy Policy, the updated version will apply. Where we have given you a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. In order to comply with our obligations under Data Protection law, we will protect your personal data from unauthorised access, misuse, alteration or loss by using commercially reasonable security measures. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our site; any transmission will be at your own risk. We are not responsible or liable to you for any loss or damage you may suffer or incur in connection with your use of our online services which is caused by any event beyond our reasonable control including the electronic transmission of information, content, material and data over the internet and the interception and decryption of it by others. Whilst we take all reasonable steps to ensure that our website continues to be available there may be times when it is not available. This may be for reasons relating to the maintenance of, or alterations to, the website or for reasons beyond our control. We are not responsible to you if the website is unavailable.
BEHAVIOUR POLICY
Abusive language, threatening or violent, behaviour, abuse of equipment, use of alcoholic or illegal substances, and smoking at the studio may result in removal from the Studio and suspension or termination of your membership. The Company have zero tolerance for any abusive behaviour towards our staff that may cause distress or harm of any kind. Our staff have the right to courtesy and kindness whilst servicing our clients and Members. This extends to our clients and members, for which we do not accept abusive behaviour towards clients and will do our upmost to protect those with-in our facilities.
COVID-19 POLICY
The Company adheres to government guidelines of preventative measures to reduce the spread of the COVID-19 virus to the best of their ability, including but not limited to social distancing and disinfecting. As a fitness facility face-coverings are not required in the Studio, but all Members are welcome to use face coverings at their own preference for their protection. Due to the contagious nature of the COVID-19 virus, no guarantee exists regarding contracting COVID-19 at X-Club. All members run a risk of becoming exposed to and/or infected by the COVID-19 virus may result from the actions, omissions, or negligence of myself and others, including, but not limited to, staff and other clients. I acknowledge that I increase my risk of exposure to COVID-19 by participating in Services rendered. I acknowledge that I must comply with all set procedures to reduce the spread while in attendance. Members acknowledge that The Company and all practitioners at the facility where services are rendered adhere to the CDC recommendations of preventative measures to reduce the spread of the COVID-19 virus to the best of their abilities. Members acknowledge the contagious nature of the COVID-19 virus and that no guarantee exists regarding whether or not I may contract COVID-19. Members understand that the risk of becoming exposed to and/or infected by the COVID-19 virus may result from the actions their own actions. Members must comply with all set procedures to reduce the spread while in attendance.
BOOKING POLICY
Members have the ability to cancel or reschedule Services via www.xclubs.co.uk or the X-Club mobile application. Members on a monthly recurring membership or purchasing any 1:1 session/s will be charged for all late cancels and no shows at the rate of £15 per group class and £30 per 1:1 session. Members will be charged for a session where cancellation or the rescheduling of a session is not made online or notice of the same is not received in person by a studio coordinator with 12 hours’ notice prior to class time for group classes. 1:1 sessions, workshops & masterclasses (in-studio and online via Zoom) require at least 24 hours’ notice and will be charged if the adequate notice is not provided. Sessions are booked on a first-come first-served basis. X-Club provides a waitlist service for which you will be notified by email if a class slot becomes available once on a waitlist. Sessions are valid from, and include the date of purchase, and are non-refundable.